Last updated: January 2026
MagicShout (“we”, “us”, “our”) provides a customer feedback and engagement platform at magicshout.io (the “Service”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We collect account information you provide when you sign up (name, work email, company name), billing information processed securely by our payment provider, and usage data such as feature interactions, log files and device information that help us improve the Service.
2. How We Use Information
We use collected information to operate and improve MagicShout, to communicate with you about your account, to provide customer support, and to comply with legal obligations. We do not sell your personal data to third parties.
3. Data Sharing
We share data only with sub-processors that help us run the Service (hosting, email delivery, payment processing), each bound by a data processing agreement, or when required by law.
4. Data Retention
We retain account data for as long as your account is active and for a reasonable period afterward to meet legal and accounting requirements. You may request deletion at any time.
5. Your Rights
Depending on your location, you may have the right to access, correct, export or delete your personal data. Contact us at privacy@magicshout.io to exercise these rights.
6. Security
We use industry-standard encryption in transit and at rest, regular security audits, and role-based access controls to protect your data.
7. Changes to This Policy
We may update this policy from time to time. We will notify active customers of material changes by email.
8. Contact Us
Questions about this policy can be sent to privacy@magicshout.io.